AmEx: "Did you charge $1996.00 on your American Express Card at Coach today?"

Me: "Um, no...I'm at work. The only thing I've charged today was lunch."

AmEx: "It looks like you've had some fradulent charges on your account. We need to cancel your card and send you a new one. Can we cancel it, and then I will transfer you to get a new card issued?"

I agreed and once the card was cancelled I asked for the phone number for getting my card reissued and I hung up the phone. I didn't want to give any personal information to whoever had called since I couldn't verify that the call was form American Express to begin with. And just realizing I was thinking that, I wondered how my card info could have been compromised to begin with since I'm pretty good about being careful with it.

I called AmEx customer service and they immediately saw what was going on.

AmEx: "It looks like you had some fradulent charges on your card. There's actually been a ton of charges, but they've all been declined. The card was cancelled, but the process stopped before getting a card reissued. I can transfer you to do that now."

*I get transferred and they verify my mailing address*

AmEx: "We can send you a new card which will reach you in about a week. Will you need it sooner than that?"

Me: "Yes, if it's possible"

AmEx: "We'll send you a temporary card overnight and you can use that until your card arrives. Since you've been a valued member since 2005, it will be free of charge."

Me: "Awesome."